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Returns & Refund Policy

A legal disclaimer

At Pure Aroma, we are dedicated to your satisfaction and stand by the quality of our 100% pure, therapeutic-grade essential oils. Due to the intimate and consumable nature of our products, we have the following policy to ensure fairness and hygiene for all our customers.

Returns & Refunds Due to Product Quality or Damage

​Your satisfaction and safety are our top priorities.

  • Damaged or Faulty Items: If you receive a product that is damaged, leaking, or faulty, please contact us at [Your Email Address] within 24 hours of receiving your order. Please include your order number and photos/video of the damaged product and its packaging. We will gladly arrange for a replacement or a full refund.

  • Incorrect Item Received: If you receive an item you did not order, please contact us within 24 hours, and we will arrange for the correct product to be sent to you at no extra cost.

Returns for Change of Mind

For the health and safety of all our customers, we do not accept returns or offer refunds for change of mind, allergic reactions, or if the scent is not what you expected.

We encourage you to:

  • Read product descriptions and intended uses carefully before purchasing.

  • Take advantage of the educational resources on our blog and in our workshops.

  • Perform a patch test before widespread use if you have sensitive skin.

How to Initiate a Return for a Qualifying Issue

  1. Contact our customer care team at [Your Email Address] within the 48-hour window. Include your order number and the reason for the return.

  2. We will provide you with a Return Authorization and instructions.

  3. Once we receive the returned item and inspect it to confirm the issue, we will process your replacement or refund.

Refunds

  1. Timing: Once your return is approved, refunds will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

  2. Shipping Costs: Shipping costs are non-refundable. For qualified returns due to our error, we will cover the cost of return shipping.

Contact Us

If you have any questions about this policy or your data, please contact us:

Email: healthwellness@purearoma.shop

Phone: +6018-2058521

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